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Complaints and Feedback

1. Purpose of this process

We welcome feedback, positive or negative. Complaints help us understand where we can do better.

2. How to raise a concern

Contact us by email at contact@selijavides.org, by telephone on +353 91 766 777, or through our contact form, choosing the category 'Other'.

3. Useful information to include

Your name and how to contact you; what happened and when; who was involved, if relevant; and what you would like us to do.

4. How complaints are reviewed

Complaints are reviewed by the organization in line with its procedures. We will acknowledge your complaint and keep you informed. Specific timelines and review stages will be published here once approved by the organization.

5. Confidentiality

Complaints are handled confidentially and shared only with those who need to know in order to deal with them.

6. Contact details

You can contact Ardara Cardiac First Responders by email at contact@selijavides.org, by telephone on +353 91 766 777, or by post at the provided address: Bon Secours Hospital, Renmore Rd, Galway, H91 KC7H, Ireland.

7. Updates to this page

We may update this page as our procedures develop.